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Odoo -

Twilio 

SMS

Connector 


 

Overview  

The Odoo–Twilio SMS Integration Module seamlessly connects your Odoo ERP (Enterprise Resource Planning) system with Twilio’s robust SMS platform, enabling businesses to digitize and optimize SMS communication directly from Odoo. This module provides companies with the ability to enhance customer engagement, achieve improvements in operational processes, and obtain better outcomes through timely and personalized SMS interactions.

 

Greater Customer Engagement:

Send personalized SMS notifications, reminders, or promotional messages directly from Odoo, fostering stronger relationships with customers through timely communication.

Digitization and Improvement of Operational Processes:

Digitize SMS workflows for events such as order confirmations, shipment updates, payment reminders, or appointment scheduling, reducing manual tasks and saving time.

Real-Time Communication:

Leverage Twilio’s pay-as-you-go model alongside Odoo’s trusted infrastructure.

Analytics and Insights:

Track SMS delivery and engagement metrics within Odoo, enabling data-driven decisions to optimize communication strategies.

Key Features:

  • Two-Way SMS Communication: Send and receive SMS messages within Odoo, with responses logged for follow-up.
  • Automated Triggers: Configure SMS notifications based on Odoo workflows, such as lead updates, order statuses, or support ticket resolutions.
  • Customizable Templates: Create and manage SMS templates in Odoo for consistent, branded messaging.
  • Contact Management Integration: Sync Odoo contacts with Twilio for targeted SMS campaigns or individual outreach.
  • Multi-Channel Support: Combine SMS with other Odoo communication tools (e.g., email, WhatsApp) for a unified customer experience.
  • User-Friendly Setup: Easily configure Twilio API (Application Programming Interface) credentials within Odoo for fast deployment without complex coding.

Why Choose This Module?

By integrating Odoo’s global SMS reach, this module eliminates communication silos, reduces operational costs, and enhances customer satisfaction. It empowers businesses to deliver the right message at the right time, fostering loyalty and growth.


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